Delivery and Returns

UK Delivery Options

For online orders of £45 or over postage & packing is included FREE OF CHARGE within *mainland United Kingdom.

Any website orders of less than the value of £45.00 will be subject to postage & packing charges, which will not exceed £4.95 for delivery areas within mainland UK.

FREE delivery applies to online orders only. The FREE delivery option is only applicable on the initial order, if we need to send a replacement or alternative due to suitability or choice from the customer, then delivery charges will be applied at our standard rate.

*Scottish Highlands, Scottish Islands, Northern Ireland and Channel Islands areas are not covered by FREE mainland UK delivery. Delivery to these areas is calculated by product weight. Add your items to the Basket, then proceed to the Checkout area. Enter your delivery postcode in full to find out the exact delivery cost for your order.

International Delivery (Small Parcels)

Prices based on the 2017 DPD small parcel rate tariff. For larger products such as multipoint door locks, please contact us first for a delivery quotation.

Austria £26.00

Belgium £26.00

Bosnia £54.00

Croatia £44.00

Czech Republic £31.00

Denmark £26.00

Finland £44.00

France £24.00

Germany £24.00

Republic of Ireland £3.00 - £65.50

Italy £31.00

Luxembourg £26.00

Netherlands £26.00

Norway £54.00

Poland £44.00

Portugal £44.00

Romania £54.00

Spain £31.00

Sweden £44.00

For a delivery quotation to a country not listed above (especially USA and Canada), please contact us prior to ordering.

Delivery Time

We aim to dispatch orders placed before 3 pm Monday-Friday on the same day (subject to stock availability).

Returns

If you have any problems with what you have ordered, then please let us know straight away so that we can offer assistance. We will accept the return of any unwanted or unsuitable items (with the exception of gaskets) that are left in a saleable condition and have not been tampered with. For full details see our terms page.